Why Shop Zero?
Unnecessary packaging and disposable items have turned us into a careless society, disconnected from the well-being of our planet. It seems easier to throw things away and buy more, rather than rethink our choices. But at what cost? Earth’s future and our own with it? Since 2017 we’ve been giving South Africans the option to shop producing very little to zero waste, which helps prevent and divert trash from the landfills as possible. Customers are encouraged to buy only what they need, utilising reusable packaging. This way you buy as much as you need and Shop Zero™ waste.
Do you deliver nationwide?
Yes, we do. We have free* nationwide delivery available. Please see more below.
Will my order arrive at my door?
Parcels are sent via courier to most areas in South Africa and will arrive at your door, yes, if you reside in a main centre. We make use of Pargo for outlying, remote areas and farms, therefore if delivery is outside of main centres, your parcel will need to be collected at a Pargo Pick-up Point.
What is the cost of your delivery service?
Please see the tables below to see how much shipping to your area would cost. If delivery is to your address in Cape Town and you are not offered a free delivery option please contact us so that we can update our system.
Local Cape Town Area
We deliver for free to the following areas for all orders of R300 or more. If your order is below R300 the flat rate delivery fee is R50.
Cape Town CBD
Devil’s Peak Estate
Greater Cape Town Area
We deliver for free to the following areas for all orders of R550 or more. If your order is below R550 the flat rate delivery fee is R70.
Marina Da Gama
If you reside in any other area in South Africa, delivery is free for orders of R850 or more or pay R90 if your order is below R850.
How long does delivery take?
We do our best to get our Cape Town orders out same day, but delivery could be 1 – 2 days after receiving your payment. Nationwide parcels may take up to 7 working days from funds clearing in our account. Please note that unexpected bad weather, loadshedding, closed roads, strikes or disruption in our couriers’ transit times could extend the delivery time.
Can I track my order?
Yes, you will receive either an email or an sms so you can check when your order will show up.
Can I place an order online and collect?
Unfortunately not at this stage. We are looking at making this service available to our customers again.
What payment methods do you accept?
We accept MasterCard and Visa credit cards and payment via EFT or Snapscan. We also offer a Pay Later service where customers can enjoy getting their goods now and pay in 4 equal installments over 6 weeks, interest free. Choose ‘Payflex’ as your payment method at checkout and select ‘Pay Later.’ Apply in minutes for your ‘Payflex’ account, get your Shop Zero™ goods now and spread your purchase across 4 equal fortnightly payments.
Is your checkout 100% secure?
Absolutely. Our website is very secure. You can enter your credit card information and shop in safety at www.shopzero.co.za. Your sensitive information for example passwords or credit card numbers, is private when it is sent to our site and protected by our website’s SSL encryption.
How do you pack your online orders?
Our food products are packed in brown paper bags that are made from recycled paper. We then pack each online order in a reused box which we collect from deliveries made to us by our suppliers. We seal the boxes with 100% fully biodegradable, non-reinforced paper tape.
What is your policy on returns?
If you have any issues with a product you bought from us online, please email us and we’ll address it personally. We do not accept returns via courier or post or issue refunds (unless agreed otherwise). We are confident we can come to a fair agreement if a product you bought from us is defective, although we ensure all products are in good order before we pack and ship them.
We encourage you to research all products before you decide to buy them, or call or email us (before you order) with any product questions you may have. We are happy to help!
Do you sell your products for other companies to resell?
Please send us an email to firstname.lastname@example.org if you would like to make a bulk order.
We’ve always been curious about the names printed on your shelves when you had your brick-and-mortar store? Who are they?
Shop Zero™ was founded by Janneke Blake in August 2017 when she took the leap to reach her dream of bringing a zero waste, plastic-free lifestyle store to Cape Town. Quickly thereafter she launched a crowdfunding campaign to open up the store. Those who believed in Janneke’s concept of bringing this zero waste store to Cape Town made a contribution in return for a reward. They essentially helped open our doors and their names will never be forgotten. Thank you again to the amazing people who supported the crowdfunding campaign back in 2017.