FAQs

Why Shop Zero?
Unnecessary packaging and disposable items have turned us into a careless society, disconnected from the well-being of our planet.  It seems easier to throw things away and buy more, rather than rethink our choices. But at what cost? Earth’s future and our own with it? Since 2017 we’ve been giving South Africans the option to shop producing very little to zero waste, which helps prevent and divert trash from the landfills as possible. Customers are encouraged to buy only what they need using their own containers in store or utilising reusable packaging. This way you buy as much as you need and Shop Zero™ waste.

What is the cost of your delivery service?
Order over R300 for FREE local delivery in Cape Town’s Southern Suburbs, Atlantic Seaboard and City Bowl! Or pay R50 for orders under R300 if you’re in Cape Town’s Southern Suburbs, Atlantic Seaboard or City Bowl. We also offer free nationwide delivery for orders of R850 or more. Or pay R100 if your order is below R850 and you’re not in Cape Town City Bowl, Atlantic Seaboard and Southern Suburbs areas.

Which areas exactly fall into your free Cape Town zones?
We offer free delivery for orders of R300 or more in these areas. If your order is below R300 the flat rate delivery fee is R50. If you reside in any other area in Cape Town or South Africa, delivery is free for orders of R850 or more or pay R100 if your order is below R850.

Camps Bay 

Clifton 

Bantry Bay 

Sea Point/Fresnaye 

Green Point 

De Waterkant 

Oranjezicht/Vredehoek 

Tamboerskloof 

Gardens

Cape Town CBD

Woodstock/Salt River 

Observatory 

Mowbray

Maitland 

Athlone 

Pinelands 

Newlands 

Claremont 

Harfield Village 

Rosebank 

Rondebosch 

Rondebosch East 

Bishopscourt 

Constantia 

Kenilworth 

Ottery 

Plumstead 

Wynberg 

How long does delivery take?
We do our best to get our Cape Town orders out same day, but delivery could be 1 – 2 days after receiving your payment.  Nationwide parcels may take up to 7 working days from funds clearing in our account.

Can I place an order online and collect in-store?
Yes, your order will be ready for collection within a day of receiving your payment. Click-and-collect orders can also be brought to your car by staff. Please add a note to your order during the checkout process with this request, park in front of our store and we will happily bring your parcel to you.

What payment methods do you accept?
We accept MasterCard and Visa credit cards and payment via EFT or Snapscan. We also offer a Pay Later service where customers can enjoy getting their goods now and pay in 4 equal installments over 6 weeks, interest free. Choose ‘Payflex’ as your payment method at checkout and select ‘Pay Later.’ Apply in minutes for your Payflex account, get your Shop Zero goods now and  spread your purchase across 4 equal fortnightly payments.

How do you pack your online orders?
Our food products are packed in brown paper bags that are made from recycled paper.  We then pack each online order in a reused box which we collect from deliveries made to us by our suppliers.  We seal the boxes with 100% fully biodegradable, non-reinforced paper tape.  

What is your policy on returns?
If you have any issues with a product you bought from us online, please email us and we’ll address it personally.  We do not accept returns via courier or post or issue refunds (unless agreed otherwise).  We are confident we can come to a fair agreement if a product you bought from us is defective, although we ensure all products are in good order before we pack and ship them.

We encourage you to research all products before you decide to buy them, or call or email us (before you order) with any product questions you may have. We are happy to help!

When was Shop Zero™ founded?
Shop Zero™ was founded by Janneke in August 2017 when she took the leap to reach her dream. Quickly thereafter she launched a crowdfunding campaign to open a zero waste, plastic-free lifestyle store.  Towards the end of the campaign, during their kids’ playdate at the Two Oceans Aquarium, friends Elza and Janneke decided to forge a partnership and bring Shop Zero™ to life.  Soon after Janneke’s friend from her postnatal yoga group, Abigail, joined Shop Zero™ as a third partner. The three mommas felt that together they could create a productive space to help the community understand the needs of our environment and care for it accordingly – ensuring a long and beautiful existence for future generations. Shop Zero™ started off small at a market in November 2017 and after a few more markets, it finally opened as a pop-up shop in the Woodstock Co-op, in February 2018.  Once Elza and Janneke’s toddlers were settled in school, they were able to focus properly on their new ‘baby’ and also launch Shop Zero’s online store, which went public in May 2018. The demand proved high, so Shop Zero™ is here to stay.