FAQs

FAQs

Want to order online from us and learn more about our frequently asked questions? We really are happy to see you here and happy to answer any of your questions.

Unnecessary packaging and disposable items have turned us into a careless society, disconnected from the well-being of our planet.  It seems easier to throw things away and buy more, rather than rethink our choices. But at what cost? Earth’s future and our own with it? Since 2017 we’ve been giving South Africans the option to shop producing very little to zero waste, which helps prevent and divert trash from the landfills. Customers are encouraged to buy only what they need, utilising reusable packaging. This way you buy as much as you need and Shop Zero™ waste.

Yes, our new home in Observatory is no 224 Lower Main Road. Currently we are open 09:30 to 17:00 for in-store shopping and offer our Click & Collect service from 09:00 to 17:30 Mondays to Fridays. We are open from 11:00 to 14:00 on Saturdays.

Yes, we do. We have free* nationwide delivery available. Please see more below.

If you reside in a main centre, your parcel will arrive at your door, yes. We make use of Pargo for outlying, remote areas and farms. Therefore if delivery is outside of main centres, your parcel will need to be collected at a Pargo Pick-up Point. These pick-up points are all conveniently located at petrol stations, pharmacies or other frequently visited stores. We will check which pick-up point is closest to your address and inform you via email. An SMS and/or email will then be sent to you as soon as your package is ready for collection at your chosen Pargo parcel point. This way we’re keeping the environment in mind by shortening shipping distances and reducing individual shipments to outlying, remote areas. Thank you for shopping consciously with Shop Zero™.

Yes, we do. Free delivery will depend on the area delivered to as well as the minimum order quantity to qualify for free delivery. Please see our breakdown of our various delivery zones under the next question: ‘What is the cost of your delivery service?

Please see the tables below to see how much shipping to your area would cost. If delivery is to your address and you are not offered a free delivery option please contact us so that we can update our system.

Local Cape Town Area

We deliver for free to the following areas for all orders of R400 or more. If your order is below R400 the flat rate delivery fee is R50. 

Camps Bay 

Clifton 

Bantry Bay 

Sea Point/Fresnaye 

Green Point 

De Waterkant 

Oranjezicht/Vredehoek 

Tamboerskloof 

Gardens

Cape Town CBD

Woodstock/Salt River 

Observatory 

Mowbray

Maitland 

Athlone 

Pinelands 

Newlands 

Claremont 

Harfield Village 

Rosebank 

Rondebosch 

Bo-Kaap

Bishopscourt 

Constantia 

Kenilworth 

Higgovale

Ottery 

Plumstead 

Wynberg 

Devil’s Peak Estate

Greater Cape Town Area

We deliver for free to the following areas for all orders of R550 or more. If your order is below R550 the flat rate delivery fee is R70. 

Belhar

Bergvliet

Bothasig

Bellville

Bloubergstrand

Brackenfell

Brooklyn 

Durbanville

Heathfield

Crawford 

Diep River

Edgemead

Epping 

Goodwood 

Hanover Park

Elsies River 

Grassy Park  

Khayelitsha

Kensington

Lansdowne

Meadowridge

Kuils River

Llandudno

Monte Vista

Marina Da Gama

Kirstenhof

Retreat

Stellenbosch North

Tokai

Parklands

Melkbosstrand

Montague Gardens

Milnerton

Philippi

Stellenridge

Stellenbosch South

If you reside in any other area in South Africa, delivery is free for orders of R850 or more or pay R90 if your order is below R850.

We do our best to get our Cape Town orders out same day, but delivery could be 1 – 2 days after receiving your payment.  Nationwide parcels may take up to 7 working days from funds clearing in our account. Please note that unexpected bad weather, loadshedding, closed roads, strikes or disruption in our couriers’ transit times could extend the delivery time.

Yes, you will receive either an email or an sms so you can check on the status of your order. If you do not see the email in your inbox, please check your junk mail folder.

Yes. Shop Zero™ is making zero waste shopping even easier by offering a click & collect service to our customers. Order your items online and collect them at our store between 09:00 and 17:30 during the week or between 11:00 and 14:00 on Saturdays. You will receive an email or sms once your order has been packed. (If you do not see the email in your inbox, please check your junk mail folder.) Our address is 224 Lower Main Road, Observatory, Cape Town.

We accept MasterCard and Visa credit cards and payment via EFT or Snapscan. We also offer a Pay Later service where customers can enjoy getting their goods now and pay in 4 equal installments over 6 weeks, interest free. Choose ‘Payflex’ as your payment method at checkout and select ‘Pay Later.’ Apply in minutes for your ‘Payflex’ account, get your Shop Zero™ goods now and spread your purchase across 4 equal fortnightly payments.

Absolutely. Our website is very secure. You can enter your credit card information and shop in safety at www.shopzero.co.za. Your sensitive information for example passwords or credit card numbers, is private when it is sent to our site and protected by our website’s SSL encryption. Please read our full privacy policy here

Our food products are packed in brown paper bags that are made from recycled paper.  We then pack each online order in a reused box which we collect from deliveries made to us by our suppliers or donated to us by family and friends.  We seal the boxes with 100% fully biodegradable, non-reinforced paper tape.  

According to the forest conservation organisation Canopy, as reported in Sourcing Journal, each year 3 billion trees are cut down to make 241 million tons of cardboard boxes, mailers, void-fill wrappers and other paper-based packaging. Sending your order in a reused box is one of the ways we are committed to lessening our environmental impact. We’d also like to encourage all our customers to reuse their paper bags at least three times to reduce their carbon footprint.

Thank you for shopping more environmentally conscious with Shop Zero™.

If you have any issues with a product you bought from us online, please email us and we’ll address it personally. Due to the environmental impact of returning items, we do not accept returns or issue refunds (unless agreed otherwise). We are confident we can come to a fair agreement if a product you bought from us is defective, although we ensure all products are in good order before we pack and ship them.

We encourage you to research all products before you decide to buy them, or call or email us (before you order) with any product questions you may have. We are happy to help! Thank you for caring about how your purchases affect the planet.

Please click here to contact us if you would like to make a bulk order.