Package Free Shipping Option

Customers in Cape Town have the option to order food items and liquids such as olive oil, vinegar, dishwashing liquid etc. in reusable and returnable glass containers. These containers hold your product and replaces traditional single-use packaging.

Yay! No plastic and no single-use packaging. Tell me more about your package free delivery option.
When you order, you’ll see you have the option to order with (incl.) or without (excl.) the deposit. The deposit is for the reusable container. If you’d like to make use of this option, you’ll have to pay the container deposit on each food or liquid item you order the first time.

What if I don’t live in Cape Town? Can I still order food and liquids from you?

With pleasure! We’ll happily send off all our dry goods to you in free brown paper bags made from recycled paper. It is 100% biodegradable, compostable along with any food waste or recyclable as long as it has no residual food in it. Energy was still used to make the bag during manufacturing, therefore we’d like to encourage all customers to reuse their paper bags at least three times to reduce their carbon footprint. Liquids are packed in either tin or glass with the non-returnable and non-refundable container included in the price of the item.

How much is the container deposit?
The deposit is R25 on each container regardless of its size. You can then swap any Shop Zero container for another one on any food or liquid product with your next Shop Zero online order and delivery. We unfortunately will not accept any containers besides Shop Zero containers.

Essentially you are renting these containers from us, so we ask that you please not use them for any other products other than the product they contained from Shop Zero and that you please look after them. We cannot accept broken or damaged containers upon their return.

We understand that accidents happen, but if you break or damage a container, we cannot refund your deposit. We also ask that you please return them to Shop Zero if you do not intend to order from us again. We are entrusting them to you in good faith to grow the zero waste movement and help reduce the use of disposable packaging while offering you the convenience of zero waste shopping and delivery.

What about washing the containers before I return them?
You don’t need to wash your containers when you return them to us. We will wash and sanitise all Shop Zero containers.

Example of how it would work:
On your first Shop Zero order you receive 4 products. On your second order you receive 6 products. As you ordered 6 products on order two but only have 4 Shop Zero containers, you will need to pay R50 deposit for the extra 2 products. On your third order you receive 3 products, so you pay no deposit, as you are returning 3 containers to our driver. You now have 3 containers left – you can either use them towards your next order or return them for a deposit refund.

So am I paying R25 for packaging?
Absolutely not! You are in fact only paying a refundable deposit. If you look after our Shop Zero containers, you will always get your deposit back, so your initial deposit outlay is simply a precaution to ensure we cover the cost of our containers.

Can I order these package free products if I live in other areas besides Cape Town’s Southern Suburbs, Atlantic Seaboard and City Bowl?
Unfortunately not. As these are special deliveries handled by Shop Zero and not a courier, we can currently only deliver to Cape Town’s Southern Suburbs, Atlantic Seaboard and City Bowl.